Scuba Shack wants to ensure you are comfortable with your purchase. Our trained, professional staff works with you to ensure that we get you into the right equipment, but every once-in-awhile, once you get the gear into the water you find the mask is not quite right or your new neoprene boots are one size too big.
Scuba Shack’s 100% Satisfaction Guarantee covers size, color, comfort and fit for 100 days. If for any reason you are unhappy or uncomfortable in your new dive or snorkeling gear, bring it back to Scuba Shack to exchange it for what’s right for you. That’s right, even after you have used it, bring it back to us and get full credit towards the right mask, the right dive computer, the right wetsuit or the right fins.
We can offer this guarantee for one simple reason, our trained staff will put you into the right gear the first time. We won’t put you into the wrong equipment just to make a sale.
Our 100-day Satisfaction Guarantee ensures you are happy with your purchase. We cover size, color, comfort and fit. If for any reason you are unhappy – even if you have used it – you may exchange it in our store.
No Refunds – Store Exchange Only
Our Satisfaction Guarantee does not apply to used equipment, close-out specials or Internet purchases.