Scuba Shack brings you the 100% satisfaction guarantee

Scuba Shack wants to ensure you are happy with your purchase. Our trained, professional staff will work with you to ensure that we get you into the right equipment. If you find that your gear is not quite right or your new neoprene boots are one size too big.

No problem.

Scuba Shack’s 100% Satisfaction Guarantee covers size, color, comfort and fit for 100 days. If for any reason you are unhappy or uncomfortable in your new dive or snorkeling gear, bring it back to Scuba Shack for an exchange. That’s right! Even after you use it, bring it back to us and get full credit toward the right mask, the right dive computer, the right wetsuit or the right fins!

We can offer this guarantee for one simple reason – our trained staff will put you into the right gear the first time. We won’t put you into the wrong equipment just to make a sale.


Our 100-day Satisfaction Guarantee ensures you are happy with your purchase. If for any reason you are unhappy – even if you have used it – you may exchange it in our store.

No Refunds – Store Exchange Only

Our Satisfaction Guarantee does not apply to used equipment, close-out specials or Internet purchases.

Scuba Shack’s Group Travel Policy

Travel deposits are non-refundable.

Unless otherwise stated in individual trip information, cancellations are subject to the following:

  • 65+ days prior to arrival: no penalty
  • 64-50 days prior to arrival: 50% penalty & a 6% handling fee.
  • 49-0 days prior to arrival: 100% penalty.
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